PhD Research

aram's picture

Programme of Study: PhD | Programme Status: 4th year

Research Title: Crowdsourced Translation Practices

Research Description:

After the creation of models of different crowdsourced translation processess, a number of practices were identified. A series of interviews were carried out to flesh out the practices and present them in the form of a pattern language.

Email:Aram.Morera-Mesa@ul.ie

asanka's picture

Programme of Study: PhD | Programme Status: Completed (May, 2013)

Research Title: Lossless Exchange of Data: Limitations of Localisation Data Exchange Standards and their Effect on Interoperability

Research Description:

Standards play a key role in enabling interoperability. Several standards exist that address data-exchange interoperability. The XML Localisation Interchange File Format (XLIFF) has been developed by a Technical Committee of Organization for the Advancement of Structured Information Standards (OASIS) and is an important standard for enabling interoperability in the localisation domain. It aims to enable the lossless exchange of localisation data and metadata between different technologies. With increased adoption, XLIFF is maturing. Solutions to significant issues relating to the current version of the XLIFF standard and its adoption are being proposed in the context of the development of XLIFF version 2. Important matters for a successful adoption of the standard, such as standard-compliance, conformance and interoperability of technologies claiming to support the standard have not yet been adequately addressed. In this research, we aim to fill this gap by focusing on the identification of limitations of the XLIFF standard and the implementations which are leading to interoperability issues.

Email:asanka.wasala@ul.ie

Solomon Gizaw's picture

Programme of Study: PhD | Programme Status: 4th Year

Research Title: An Empirically Derived Persona-lisation Framework for Technical Support

Research Description:

The increasing complexity of software, frequent changes and updates to new technologies have made developing an effective Technical Support (TS) challenging. On the other hand, the importance of customer satisfaction when providing effective services in TS has grown. This study works on empirically derived recommendations towards improving TS, as derived from TS forums, a seemingly effective TS medium. Grounded Theory Method (GTM) is applied to a TS web-forum dataset, where best practice, prevalent new implicit requirements and areas that need improving in TS systems are identified from the data.
The recommendation will serve as a road map on how to handle persona-lised characteristics and how communication should be structured towards successful TS communication which encourages users to interact with the company developing the TS software rather than defecting to alternative suppliers. It can also be a good source for providing TS system practitioners, TS help desk staffs, system designers and software engineers’ wanting ideas for how to improve the quality of TS for increased user satisfaction.

Email:solomon.gizaw@ul.ie