PPT Slide
Objectives
Do traditional measures help?
Traditional focus is on Financial Measures, but …
The Scorecard retains financial measures as a critical summary of performance …
The Scorecard Provides a Framework to Turn Strategy into Operational Action
Innovative Companies are Using the Scorecard to Accomplish Critical Management Processes
The Scorecard should be a flight simulator not a dashboard of financial and non-financial dials
Coffee Shop Balanced Scorecard
The Executive Scorecard for a Irish Software Company
The Executive Scorecard for an Irish Software Company
The Financial Perspective serves as the focus for the objectives and measures of the other perspectives
The Financial Model of the business is the core for the Financial Perspective
The Financial Model is interpreted through the strategic themes
The Customer Perspective incorporates generic core measurements of customer results measures
The Customer Perspective uses Customer Value Propositions …
Typical Customer Value Proposition strategies
The Internal Process Perspective uses the Value Chain concept …
Innovation Processes are emphasised by business that ….
Operations Processes stress efficient, consistent, and timely delivery of product to customers
After Sales Service Process applies cycle time, quality, and cost metrics to ….
The People & IT Perspective focuses on the enablers for achieving the other perspectives
The Scorecard should link performance measures to strategy
Reasons Why Organisations Have Implemented the Corporate Scorecard
Three frequently seen mistakes
First steps to implement a scorecard
Draft Localisation Scorecard (from workshop)
Contact details