Localisation Service Management Principles

Traditionally, the translation and localisation industry is considered to follow the management principles of project management. This paper presents service management principles and best practices according to the IT Infrastructure Library, currently the most comprehensive framework for service management, and discusses their application and adaptation to the translation and localisation industry. This paper identifies management practices in localisation and aligns the role of the localisation project manager to the operational functions defined in service management. It ultimately reflects on the influence of service management principles in localisation and provides grounds for further study of service management as a managerial approach for the localisation industry.